If you are awaiting postal tickets these will be dispatched 21 days before the event. E-tickets can be found by logging into 'My Account' (below) and looking under the 'E-tickets' tab.


Website Accessibility Statement

1. Website Accessibility

This website is run by Exeter City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.


2. How Accessible this website is

We know some parts of this website aren’t fully accessible:

  • some information is presented as map data and not accessible using a screen reader
  • some of our marketing content is difficult to understand
  • some of our images contain text
  • some pages have skipped heading levels
  • some links are not descriptive

3. What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please email box.office@exeter.gov.uk, alternatively you can call us from 9.00am - 5pm, Monday to Friday on 01392 665938.

We’ll consider your request and get back to you in seven days.


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact us by telephone: 01392 665938, email: box.office@exeter.gov.uk or you can submit your comments by online form.


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


4. Contacting us by phone or visiting us in person

Our main reception area at the rear of Corn Exchange on George Street has audio induction loops.

Find out how you can contact us 


5. Technical information about this website’s accessibility

We are committed to making our websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is only partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non compliance with the accessibility regulations

Issues with text

We are working to ensure that as much text as possible has a reading age of 11 or below, however this will not always be possible. Much of the text we use, especially to describe events, is prescribed by our partners and we are often contractually obliged to use it.

Issues with images

Some images on this site include text. Many of the images we use are provided by our partners and we are often contractually obliged to use them. Where ever an image includes text we will endeavour to include the text from the image in the main body of text.

Issues with navigation

Some pages contain tables used for layout of images. Tables should remain legible at 300%zoom.

Issues with our iframes

We use a third party online services and websites to allow customers to interact and transact with us in order to select and purchase tickets.
An accessibility audit we have conducted on our iframes has shown some current limitations. Users relying on assistive technology or navigating with a keyboard may have difficulties with the following actions:

  • Selecting seats online using our Choose Seats iframe, as navigating a seating plan is difficult for keyboard-only and/or assistive technology users
  • Navigating between dates and performances as keyboard-only and/or assistive technology users are not able to use the date picker to navigate between performances for an event
  • Some labels, instructions and error messages are not clearly visible and navigable to users relying upon assistive technology

The 3rd party provider of these iframes is assessing improvements in these areas.

Issues with videos

Sometimes our partners provide videos to describe events. These videos are complimentary rather than essential but are sometimes no captioned. We will be working with our partners to ensure all videos are appropriately captioned in future.


Disproportionate burden

We have not identified anything that qualifies as disproportionate burden, we are still evaluating our site and may update this when we identify issues.


6. Content that’s not within the scope of the accessibility regulations
PDFs and other documents

Our website features no content not within the scope of this regulation.


7. How we test this website

This website was last tested in September 2020. The test was carried out internally by Exeter City Council staff using SiteImprove.